A Freight Broker is a company that connects a direct shipper (has freight) with a motor carrier (delivers freight). Basically, a freight broker is the middle man between the two, and plays an critical role in the movement and delivery of cargo.
Brokers are important to both direct shippers and carriers. For direct shippers, brokers help find carriers to haul their freight efficiently and easily. For carriers, brokers help find and book freight that would have otherwise been difficult to find.
As the laws and regulations in the trucking industry eased in the early 2000s, more independent brokerages were able to break into the market, carving their way as an integral part of the modern-day supply chain.
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We excel because we’re not interested in getting BIGGER, we're interested in getting BETTER. We have solid resources, top-notch customer service, and we work with the BEST customers and carriers in the business. Need more info on why a family-owned brokerage is best for your business? Call us today.
A family-owned freight broker like Diamond Express Logistics values cooperation, collaboration, and customer service. As a busy logistics professional, you can always count on Diamond Express to handle your hassles and headaches like finding trucks, checking insurance and regulations, and tracking freight. This is what we were made for, and we sure are great at it.
We've all seen it before: a shiny new corporate building, rows and rows of people in cubicles, and stock photos of smiling employees. What you don’t see is the struggles that larger, corporate companies have in responding to you, OUR CUSTOMER, due to the many layers of management and resource allocation. Smaller companies, like Diamond Express Logistics, are lean and poised to support you quickly and efficiently. We also have fewer operating expenses, and this means that we can allocate resources to new projects, which means quicker response times and better customer service.
Our staff shares a common goal: outstanding customer service stemmed from a creative mindset. Larger companies with piles of paperwork and multi-leveled management are held up in their age-old processes. At Diamond Express Logistics, our staff uses their creativity to discover and implement newer, more efficient processes in order to serve your business.
Smaller companies can be more flexible and responsive. Since our team members are logistics experts, decisions can be made quickly and decisively. Our staff (with over 50 years of logistics experience combined) are cross-trained in many aspects of the logistics business and have the autonomy to make decisions and stay on your timeline.
Our team does not compete with each other, which creates a more satisfying, streamlined experience for you! Our all-hands-on-deck approach allows you to trust the Diamond team to handle your needs with ease and expertise.